jili5 Privacy Policy

Last Updated: January 2025

Introduction and Scope

This Privacy Policy (the "Policy") describes how jili5 (the "Company," "we," "us," or "our") collects, uses, discloses, stores, and protects personal information obtained from users (the "User," "Player," "you," or "your") of the jili5 online gaming platform accessible at https://jili5.cam (the "Site" or "Platform"). This Policy applies to all personal data collected through our website, mobile applications, customer support channels, and any other services provided by jili5.

By accessing or using jili5 services, creating an account, or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with the terms of this Privacy Policy, you must immediately discontinue use of all jili5 services and refrain from providing any personal information to us.

jili5 operates in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. We are committed to protecting your privacy rights and handling your personal data with the highest standards of security and confidentiality. This Policy is designed to help you understand what information we collect, why we collect it, how we use it, and what choices you have regarding your personal data.

1. Information We Collect

1.1 Personal Information Provided by You

When you register for a jili5 account, use our services, or communicate with us, we collect personal information that you voluntarily provide. This information is necessary to create and maintain your account, verify your identity, process transactions, and comply with applicable gaming regulations. The types of personal information we collect include:

Account Registration Information

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers as required for Know Your Customer (KYC) verification
• Contact Information: Email address, mobile phone number, residential address, and postal code
• Account Credentials: Username, password (stored in encrypted format), and security questions/answers for account recovery
• Verification Documents: Copies of government-issued photo identification (passport, driver's license, national ID), proof of address documents (utility bills, bank statements), payment method verification documents, and selfie photos for identity verification purposes

Financial and Transaction Information

• Payment Information: Bank account details, e-wallet account numbers (GCash, PayMaya), credit/debit card information (card number, expiration date, CVV - processed securely through encrypted payment gateways), and payment method preferences
• Transaction History: Records of all deposits, withdrawals, wagers, winnings, bonuses claimed, and account balance changes
• Source of Funds Documentation: For large transactions or as required by anti-money laundering regulations, documentation demonstrating the legitimate source of funds deposited into your account

Communication and Support Information

• Customer Support Interactions: Chat transcripts, email correspondence, phone call recordings (where permitted by law and with your consent), and feedback or complaints submitted through our support channels
• Marketing Preferences: Your consent preferences for receiving promotional communications, newsletters, and special offers via email, SMS, or push notifications

1.2 Information Collected Automatically

When you access or use the jili5 platform, we automatically collect certain technical and usage information through cookies, web beacons, and similar tracking technologies. This information helps us understand how users interact with our services, identify technical issues, detect fraud, and improve user experience. Automatically collected information includes:

Device and Technical Information

• Device Data: Device type, model, operating system and version, unique device identifiers, mobile network information, and device settings
• Browser Information: Browser type and version, browser language preferences, screen resolution, and installed plugins
• Connection Data: IP address, internet service provider, connection type, and approximate geographic location derived from IP address

Usage and Activity Information

• Platform Interaction Data: Pages viewed, games played, time spent on the platform, click-through rates, navigation patterns, and feature usage statistics
• Gaming Activity: Games played, bet amounts, game outcomes, session durations, playing patterns, and responsible gaming tool usage
• Log Files: Server logs recording access times, error messages, API requests, and system events for security monitoring and troubleshooting purposes

Cookies and Tracking Technologies

jili5 uses cookies and similar technologies to enhance user experience, maintain session state, remember your preferences, and analyze platform usage. Cookies are small text files stored on your device that enable us to recognize your browser and remember certain information. We use the following types of cookies:

• Essential Cookies: Required for platform functionality, including user authentication, session management, security features, and fraud prevention. These cookies cannot be disabled as they are necessary for service delivery.
• Functional Cookies: Used to remember your preferences, settings, and choices such as language selection, display options, and preferred payment methods.
• Analytics Cookies: Help us understand how users interact with our platform by collecting anonymous usage statistics, identifying popular features, and detecting technical issues.
• Marketing Cookies: Used to deliver personalized promotional content and measure the effectiveness of marketing campaigns. You can opt out of marketing cookies through your browser settings or our cookie consent manager.

1.3 Information from Third-Party Sources

In certain circumstances, we may receive personal information about you from third-party sources to verify your identity, prevent fraud, comply with legal obligations, or enhance service delivery. Third-party information sources include:

• Identity Verification Services: Information obtained from third-party identity verification and KYC service providers to confirm your identity and prevent identity fraud
• Payment Processors: Transaction confirmation data, payment status information, and fraud risk assessments from payment gateway providers and financial institutions
• Credit Reference Agencies: Credit history and financial background checks where required by law or for high-value transactions
• Public Records: Information from publicly available sources, government registries, or self-exclusion databases to comply with regulatory requirements and responsible gaming obligations
• Social Media Platforms: If you choose to register or log in using social media authentication, we may receive basic profile information as permitted by the social media platform and your privacy settings

2. How We Use Your Information

2.1 Service Delivery and Account Management

jili5 uses your personal information primarily to provide, maintain, and improve our gaming services. Specific purposes include:

• Creating and managing your player account, authenticating your identity, and maintaining secure access to your account
• Processing your deposits, withdrawals, and other financial transactions securely and efficiently
• Providing customer support, responding to your inquiries, and resolving technical issues or disputes
• Delivering the games, features, and services you request, including processing wagers and crediting winnings
• Managing bonuses, promotions, loyalty rewards, and VIP program benefits
• Maintaining account history and providing transaction records for your reference

2.2 Legal Compliance and Regulatory Obligations

As a regulated online gaming operator, jili5 is required to collect and process certain personal information to comply with applicable laws, regulations, and licensing requirements. We use your information for:

• Identity Verification and KYC: Verifying your identity, age, and eligibility to use gaming services in accordance with Philippine gaming regulations and international anti-money laundering standards
• Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF): Monitoring transactions for suspicious activity, conducting enhanced due diligence on high-risk accounts, and reporting to relevant authorities as required by law
• Responsible Gaming Compliance: Implementing age verification, self-exclusion programs, deposit limits, and other responsible gaming measures required by regulations
• Tax Reporting: Complying with tax reporting obligations, including reporting winnings to tax authorities where required
• Regulatory Reporting: Providing information to gaming regulators, law enforcement agencies, and other government authorities as required by law or upon valid legal request
• Dispute Resolution: Investigating and resolving disputes, claims, or legal proceedings involving your account

2.3 Security and Fraud Prevention

Protecting our platform and users from fraud, abuse, and security threats is a top priority. We use your information to:

• Detect and prevent fraudulent transactions, unauthorized account access, bonus abuse, and other violations of our Terms and Conditions
• Monitor for collusion, cheating, or use of automated software to gain unfair advantages
• Identify and block access from restricted jurisdictions or self-excluded individuals
• Investigate suspicious activity, security incidents, or potential breaches of our systems
• Implement multi-factor authentication and other security measures to protect your account
• Maintain audit trails and security logs for forensic analysis in case of security incidents

2.4 Platform Improvement and Analytics

We analyze usage data to understand user behavior, improve our services, and enhance user experience. Analytics purposes include:

• Analyzing gaming patterns, popular games, and user preferences to optimize our game library and platform features
• Identifying technical issues, bugs, or performance problems and improving platform stability
• Conducting A/B testing and user experience research to enhance interface design and usability
• Developing new features, games, and services based on user feedback and behavior analysis
• Generating aggregate statistical reports and insights that do not identify individual users

2.5 Marketing and Communications

With your consent, we may use your contact information to send marketing communications and personalized offers. You can opt out of marketing communications at any time through your account settings or by following unsubscribe instructions in our emails. Marketing uses include:

• Sending promotional emails about new games, bonuses, special offers, and platform updates
• Delivering personalized recommendations based on your gaming preferences and activity
• Sending SMS notifications about exclusive promotions, account updates, or important announcements (with your explicit consent)
• Displaying targeted advertising on our platform or third-party websites (where permitted and with your consent)
• Inviting you to participate in surveys, contests, or promotional campaigns

Note: Even if you opt out of marketing communications, we will still send you essential transactional and account-related messages such as deposit confirmations, withdrawal notifications, security alerts, and important policy updates.

3. How We Share Your Information

3.1 Service Providers and Business Partners

jili5 engages trusted third-party service providers to perform functions on our behalf and facilitate service delivery. We share personal information with these providers only to the extent necessary for them to perform their services, and they are contractually obligated to maintain confidentiality and use your information solely for the purposes we specify. Service providers include:

Service Category	Purpose	Information Shared
Payment Processors	Process deposits, withdrawals, and financial transactions	Payment information, transaction details, identity verification data
Identity Verification Services	Verify identity, age, and eligibility for gaming services	Government ID documents, personal identification details, selfie photos
Game Providers	Deliver gaming content and process game outcomes	Account identifier, gaming activity, bet history
Cloud Hosting Providers	Store data and host platform infrastructure	All data stored on our platform (encrypted and access-controlled)
Customer Support Tools	Provide customer service and technical support	Contact information, support tickets, communication history
Analytics Providers	Analyze platform usage and improve user experience	Usage data, technical information, anonymized behavior patterns

3.2 Legal and Regulatory Disclosures

jili5 may disclose your personal information to government authorities, regulators, law enforcement agencies, or other third parties when required or permitted by law. Legal disclosure situations include:

• Compliance with court orders, subpoenas, warrants, or other legal processes
• Response to lawful requests from government agencies, gaming regulators, or law enforcement
• Reporting suspicious transactions or activities to anti-money laundering authorities
• Cooperation with tax authorities for tax reporting and compliance purposes
• Protection of jili5's legal rights, property, or safety, or that of our users or the public
• Investigation and prevention of fraud, security breaches, or illegal activities
• Enforcement of our Terms and Conditions or other policies

3.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, sale of assets, or bankruptcy, your personal information may be transferred to a successor entity or acquiring party. In such circumstances, we will notify you of the transfer and provide information about any changes to this Privacy Policy or how your data will be handled.

3.4 No Sale of Personal Information

Important: jili5 does not sell, rent, lease, or trade your personal information to third parties for their marketing purposes. We do not share your personal data with advertisers, data brokers, or marketing companies unless you provide explicit consent for such sharing. Any sharing of personal information is limited to the purposes described in this Privacy Policy and is subject to strict confidentiality obligations.

4. Data Security and Protection

4.1 Security Measures

jili5 implements comprehensive technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols (minimum TLS 1.2). Sensitive data such as passwords and payment information are encrypted both in transit and at rest using strong encryption algorithms.
• Access Controls: Strict role-based access controls ensure that only authorized personnel with legitimate business needs can access personal information. All access is logged and audited regularly.
• Secure Infrastructure: Our platform is hosted on secure, enterprise-grade cloud infrastructure with redundant systems, firewalls, intrusion detection systems, and DDoS protection.
• Regular Security Audits: We conduct periodic security assessments, vulnerability scans, and penetration testing to identify and remediate potential security weaknesses.
• Employee Training: All employees with access to personal information receive mandatory data protection training and are bound by confidentiality agreements.
• Incident Response: We maintain an incident response plan to detect, respond to, and recover from security breaches or data incidents promptly.

4.2 Your Security Responsibilities

While we implement robust security measures, you also play a crucial role in protecting your account and personal information. Please follow these security best practices:

• Create a strong, unique password combining uppercase and lowercase letters, numbers, and special characters
• Never share your password, username, or account credentials with anyone
• Enable two-factor authentication (2FA) for additional account security
• Log out of your account when using shared or public devices
• Keep your registered email address and mobile number up to date
• Monitor your account activity regularly and report any suspicious transactions immediately
• Be cautious of phishing attempts and never provide personal information in response to unsolicited emails or messages
• Use secure internet connections and avoid accessing your account on public Wi-Fi without VPN protection

5. Data Retention and Deletion

5.1 Retention Periods

jili5 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary depending on the type of information and applicable legal requirements:

• Account Information: Retained for the duration of your active account plus an additional period as required by gaming regulations and anti-money laundering laws (typically 5-10 years after account closure)
• Transaction Records: Maintained for at least 5 years from the date of the transaction to comply with financial record-keeping regulations
• Identity Verification Documents: Retained for the duration required by KYC and AML regulations, typically 5 years after the end of the business relationship
• Communication Records: Customer support interactions and correspondence retained for up to 3 years for quality assurance and dispute resolution purposes
• Marketing Data: Contact information for marketing purposes retained until you withdraw consent or for a maximum of 3 years of inactivity
• Technical Logs: Server logs and technical data typically retained for 12 months for security monitoring and troubleshooting purposes

5.2 Data Deletion

When personal information is no longer required for the purposes for which it was collected and legal retention obligations have expired, jili5 securely deletes or anonymizes the data. Deletion methods include secure erasure of electronic records and destruction of physical documents. In some cases, instead of complete deletion, we may anonymize your data so that it can no longer identify you, allowing us to use it for statistical analysis and research purposes without compromising your privacy.

6. Your Privacy Rights

Under Philippine data protection laws and international privacy standards, you have specific rights regarding your personal information. jili5 respects these rights and provides mechanisms for you to exercise them:

6.1 Right to Access

You have the right to request access to the personal information we hold about you. Upon request, we will provide you with a copy of your personal data in a commonly used electronic format. You can access most of your information directly through your account dashboard, including profile details, transaction history, and account settings.

6.2 Right to Rectification

If you believe any personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request correction or update. You can update many details directly through your account settings. For information that cannot be self-updated (such as identity documents), contact our customer support team with the correct information and supporting documentation.

6.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected, or you withdraw consent where consent was the basis for processing. However, this right is not absolute; we may be required to retain certain information to comply with legal obligations, resolve disputes, prevent fraud, or enforce our Terms and Conditions.

6.4 Right to Restrict Processing

You have the right to request that we limit how we use your personal information in specific situations, such as when you contest the accuracy of the data or object to our processing. During the period we assess your request, we will store your information but not actively process it except with your consent or for legal purposes.

6.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another service provider where technically feasible. This right applies to information you provided to us with your consent or for the performance of a contract.

6.6 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes at any time. You can opt out of marketing communications through your account settings, unsubscribe links in emails, or by contacting customer support. You may also object to processing based on legitimate interests by providing reasons specific to your situation.

6.7 Right to Withdraw Consent

Where we process your personal information based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal. Note that withdrawal of certain consents may affect our ability to provide specific services to you.

6.8 Right to Lodge a Complaint

If you believe jili5 has violated your privacy rights or applicable data protection laws, you have the right to lodge a complaint with the National Privacy Commission of the Philippines or other relevant supervisory authority in your jurisdiction. However, we encourage you to contact us first so we can address your concerns directly.

7. International Data Transfers

jili5 primarily operates within the Philippines and stores user data on servers located within Philippine jurisdiction or in secure cloud facilities that comply with international data protection standards. However, some of our service providers and business partners may be located in other countries, which may result in your personal information being transferred to, stored, or processed in jurisdictions outside the Philippines.

When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws. These safeguards include:

• Ensuring the receiving country provides an adequate level of data protection as determined by Philippine authorities
• Implementing standard contractual clauses approved by data protection authorities
• Verifying that service providers maintain appropriate technical and organizational security measures
• Conducting privacy impact assessments for high-risk data transfers

8. Children's Privacy

jili5 services are strictly intended for individuals who are at least 21 years of age or the legal gambling age in their jurisdiction, whichever is higher. We do not knowingly collect, use, or solicit personal information from individuals under the age of 21. Our registration process includes age verification mechanisms to prevent underage access to gaming services.

If we become aware that we have inadvertently collected personal information from an individual under the minimum age requirement without proper parental consent, we will take immediate steps to delete such information from our systems. Parents or legal guardians who believe their child has provided personal information to jili5 should contact us immediately at [email protected] so we can remove the information and close any associated account.

9. Changes to This Privacy Policy

jili5 reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this Policy, we will notify you through one or more of the following methods:

• Posting a prominent notice on our website homepage and in your account dashboard
• Sending an email notification to your registered email address
• Displaying an in-platform notification upon your next login
• Updating the "Last Updated" date at the top of this Privacy Policy

Material changes will take effect 30 days after notification, giving you time to review the updated Policy. For non-material changes (such as clarifications, formatting updates, or contact information changes), the updated Policy takes effect immediately upon posting. Your continued use of jili5 services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you must discontinue use of our services and may request account closure.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information and respect your privacy rights.

10. Contact Information and Data Protection Officer

If you have questions, concerns, or requests regarding this Privacy Policy, our data practices, or your privacy rights, please contact us through the following channels:

Data Protection Officer
Email: [email protected]
Subject Line: Privacy Inquiry - [Your Account Username or Email]

Customer Support (24/7)
Live Chat: Available through your jili5 account dashboard
Email: [email protected]
Response Time: We aim to respond to privacy inquiries within 48 hours

When contacting us about privacy matters, please provide sufficient detail about your inquiry or request, including your account information (if applicable) and any relevant supporting documentation. For security purposes, we may need to verify your identity before processing certain requests or providing access to personal information.